RULES OF PLAY
The following are the Terms and Conditions of Service for Spilketon Retail Enterprises ATF The Spikos Family Trust T/A “Tennis Titans”, which we like to call the Rules of Play. All members are required to accept these Rules of Play prior to participation in any Tennis Titans sessions.
Tennis Titans may, from time to time, review and update these Rules of Play, and reserves the right to amend or introduce any rules necessary to ensure the safe and efficient operation and financial viability of its facilities and programmes.
MEMBERSHIP
General
Membership is available to individuals 18 years of age and over, as well as children whose application form has been completed on their behalf by an adult guardian.
Access to the membership will initially be free or at a very low price for the trial period. The trial period length may vary, depending on the offer at the time of sign up. E.g $2 for 2 weeks, $3 for 3 lessons, 1 free lesson etc.
You are only entitled to our trial offer once - you cannot redeem a trial offer a second time.
Our current default offer is ONE x FREE 45 MIN GROUP CLASS.
Full Year Membership
You are considered a Full Year Member in 2026 if you enrol at Glenroy CTC on/or before January 5 for Monday classes, & on/or before January 13 for all other days. There are 12 months billing on the 1st of each month for full year members.
At St John’s College Preston in 2026 it is on/or before February 4. There are 10 months billing on the 4th of each month for full year members.
Members who join after these dates may enrol on a pro-rata basis, with classes and billing adjusted according to their start date.
First Payment Pro-Rata 25/50/75/100
On the day following the end of the free trial period, hereby referred to as the “membership anniversary date”, the membership will be billed once pro-rata until the next 1st of the month at GCTC (4th at STJC), either current or following.
For example, if you join on the 15th of the month, you will be billed 15 days, or 50% pro-rata until the 1st of the month, and then at the monthly rate thereafter.
Monthly Billing
The membership will then be billed on the 1st day at GCTC (4th at STJC) of each month thereafter.
The membership extension is triggered by the payment of each subsequent month. If no payment is made, the membership stops at the end of the following 30 day period.
This membership entitles the purchaser to a full or partial discount on selected sessions offered by Tennis Titans.
Some sessions and events may be excluded from this membership. This membership is personal, and cannot be transferred or shared.
Termination of membership
A member can terminate this membership at any time.
There is a 14-day termination period, commencing from the time Tennis Titans receives written notice via email to support@tennistitans.com.au of your wish to terminate your membership.
If a payment is processed during the 14-day notice period, no refund will be provided for the final payment, however you may continue playing until the end of the 30-day period. If you cannot attend sessions due to extenuating circumstances, a credit or a gift voucher will be issued.
Sessions
Sessions are available according to times stated on the Tennis Titans website www.tennistitans.com.au.
Sessions and instructors are subject to change without prior notice.
Booking into sessions
Members will be booked into either 1 (Single) or 2 (Double) weekly class times depending on the membership selected (Single Pass or Double Pass). Bookings will be made by the Tennis Titans support crew.
You can on occasion request a different class time because you have an illness, or a work, personal or school event.
We reserve the right to refuse entry to a session or advise a more appropriate session/course if any participant is found not to be of the correct age/ability, or the class is full.
Annual Sessions - Glenroy Community Tennis Club*
As a full year member at Glenroy Community Tennis Club:
You get access to at least 38 sessions per year on a Single Pass; &
You get access to at least 76 sessions per year on a Double Pass.
We actually schedule approximately 44 sessions on each weeknight, which allows for washouts, heat-outs, and coach absentees, to ensure you have access to the minimum number of sessions included in your membership.
A Glenroy full year member is billed an equal amount over a 12-month period for the selected number of classes, starting on 1 January and finishing on 1 December.
Please note that your monthly payment does not entitle you to one month’s classes. It entitles you to approximately three classes per month, with some months having four classes and other months having five classes, depending on how the calendar falls.
If you join mid-year, you will be billed pro-rata for the remaining time left in the year and will be entitled to the pro-rata number of classes remaining.
An email will be sent to you before you join, outlining exactly the number of classes you are entitled to, based on the time left in the year.
Annual Sessions - St Johns College Preston
As a full year member at St John’s College,
You get access to at least 31 sessions a year on a single pass.
We actually schedule around 35 sessions on each afternoon, which allows for washouts, heatouts & coach absentees. We rarely have a cancellation at the school as we can train indoors in the gym.
A St John’s College full year member is billed an equal amount over the 10-month period, starting on February 4th & finishing on November 4th.
If you join mid year, you will be billed pro-rata for the remaining time left in the year.
We do not bill in December & January at St John’s College.
Classes commence the first week of Term on February 4th and end the final week of November.
Classes will not run during school holidays, public holidays or when there is a school event which prohibits us from training.
Full membership details will be provided by the Tennis Titans support crew when you select your membership.
At this stage, this membership is only available to students of St Johns’ College.
Missed Group Classes
We do not offer make-ups for missed group classes, as we have allowed for washouts, heat-outs, and absences in your membership pricing.
If you miss a class due to illness, travel, work or any other reason, you are welcome to attend another class of a similar age and skill level, subject to availability.
If you would like to attend an alternative class, please email our support team at support@tennistitans.com.au within 24 hours of your class and we will get back to you with suitable class options, if available.
We reserve the right to refuse entry into a session if the class is full or if the session is not the appropriate level.
Private Classes
Private classes can be rescheduled due to illness. Please give us at least 12 hours notice if you are away so we can notify our coaches. A medical certificate may be requested.
We reserve the right to charge a 50% cancellation fee for private classes if we are not notified in reasonable time.
Rain and Heat
Your safety is our number one concern.
If the courts are unplayable due to wet weather, the coach will declare a “washout”, and we will notify members and/or parents as soon as possible via SMS and/or email.
When the temperature reaches 33.5°C or above, coaching sessions will be suspended until the temperature drops, and the class will be deemed a “heat-out.”
If the forecast temperature for the day exceeds 33.5°C, lessons may be cancelled in advance.
Please do not contact us to check whether a class is a washout or heat-out, as we have too many members to respond to individually. Text message notification is our primary method of communication, and we will notify all affected members by SMS on the day only if classes are cancelled.
It is the member’s (or parent’s) responsibility to ensure we have current and correct mobile phone numbers on file.
There will be no credits, refunds, or make-ups for missed classes due to washouts or heat-outs. This is because we have allowed for six (6) additional classes within your annual membership to account for these situations.
In extraordinary circumstances, we may decide to run additional classes during school holidays or public holidays to ensure members have access to the minimum number of sessions included in their membership.
This is unlikely, as we have already scheduled more than enough sessions to ensure you are covered.
Pausing Memberships
Members are able to pause their memberships once annually for either travel or illness. If you would like to pause your membership for travel, 14 days notice is required. Proof of either may be required.
You cannot pause your membership during school holidays periods because your monthly payment takes school holidays into account.
If you have a reason other than those mentioned, contact us and we will work something out.
Please email our support team at support@tennistitans.com.au to pause your membership.
School Holiday Tennis
We may run school holiday tennis programs at one or more of our venues.
School holiday tennis does not form part of your membership.
Members are currently entitled to a 20% discount off the full advertised price of school holiday tennis. This may change without notice but not after you have booked your program.
If there is a school holiday promotion, members will avail the lower of the two prices, but CANNOT apply the members discount to the promotional price.
Members’ fees will be charged to their account once we have received in writing your request to attend and the days you will attend and no later than 24 hours before the start of the event.
In the case of a rain during school holidays, we will move from Glenroy to our Preston venue which is indoors.
If you cannot attend at the Preston venue, you will be refunded the amount for the day it was a washout, at the average price you have paid for your days.
E.g Day 1 is $50, Day 2 is $50, Day 3 is $50, Day 4 is Free…. you receive a refund of $37.50. ($150/4).
Photo, Video & Film
We might take photos or video of you or your kids.
You understand we may film, use video analysis and photography during programs, lessons and events and agree that this usage, including for marketing and promotion purposes, is without compensation or notice to yourself. Images may be used on our website, social media and other promotional material.
If you have any objections, please let us know before your classes begin.
Medical Liability
You’re ok if we help you.
You authorise our staff to act on you or your child’s behalf according to their best judgment in any emergency requiring medical attention. You also release us from any and all liability for injury or illness and costs incurred while undertaking a program or event with us.
General Liability
Tennis Titans cannot accept liability for any claims, damages, costs and demands in respect of death or personal injury arising from the use of the facility and our sessions by the customer pursuant to this agreement except insofar as such death or personal injury arises from negligence on the part of the Tennis Titans staff.
Tennis Titans cannot accept responsibility for the loss of or damage to personal property incurred whilst on the premises.
Parental Involvement
Help us help your child grow.
We encourage parents to stay off the court during your child’s classes. This helps both the coach and student/s concentrate on the lesson, creates independence for the child, promotes a child’s decision-making skills and builds the student-coach relationship.
If you feel there’s a reason you need to be on the court, please speak to your Club Coach.
Tennis Attire
No studded shoes are to be worn on the tennis courts at any time.
There is no dress policy for the courts, however, players must not play shirtless at any time.
Children (& adults) are encouraged to wear a hat and have a water bottle with them, especially during the warmer months. You agree it is the member’s (or member parent’s) responsibility to ensure a hat is worn.
You acknowledge Tennis Titans and its staff are not responsible for players wearing hats.
Tennis Etiquette
Chewing gum & eating food in general whilst on court, is strictly forbidden.
Persons behaving in a manner likely to disrupt the enjoyment of, or endanger other users of the courts, may be asked to leave. No refunds will be given.
Should any damage occur during the period of court usage then the user will be responsible if caused by their negligence. Any damage must be reported immediately to the appropriate member of staff.
Force Majeure
In the event that a single term, condition or rule of membership is found to be unenforceable, all other terms, conditions and rules shall remain unaffected.
If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
You agree that your first and last name and if applicable, your child’s first and last name, will be shared with either Glenroy Community Tennis Club &/or St John’s College Preston for the purpose of confirming to the club who has access to their premises.
No Smoking Policy
In the interests of Public Health and comfort, smoking is not permitted on the courts, club grounds or clubhouse.
Privacy Policy
Your privacy is important to us.
The data collected from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address you provide may be used to send you information, subscribe you to our newsletter, respond to inquiries, and/or other requests or questions.
Commitment Agreement
You’re committed to doing your best.
If you try your best, come along every week and follow our coaches instructions, we’re committed to helping you achieve the best results possible. We can only help members be great if they want to be great!
Please note that these rules become applicable on your first session.
Updated December 22nd, 2025 to include the increase in classes from 34 to 38*